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PAYMENT

All transfers conducted through Ivory House Creative, LLC are handled and transacted through third party dedicated gateways to guarantee your protection. Card information is not stored and all card information is handled over SSL encryption. Please read the terms & conditions for the payment gateway choosen for the transaction as they are responsible for the transactions made.

Branding

All invoices are due within 30 days of receipt. An interest rate of 1.5% per month shall be applied to any outstanding balance(s). The grant of any license or right of copyright to the Client is conditioned upon receipt of payment in full.

eCommerce

All payments must be made in full through our storefront before the order will be sent via email, or printed, assembled and shipped. Our store accepts any major credit card and PayPal payments only, and adheres to Etsy’s payment policies and procedures.

Wedding/Events

A 50% non-refundable deposit is due before any work can begin. Once final art is approved, final payment will be due prior to printing, assembling and shipping the order.  If digital artwork is being purchased, the same deposit standards apply. The invoice must be paid in full before the order will be shipped. Custom order listings can be made on our storefront to allow for credit card payment. Cash or checks are also accepted.

Personal Information

All personal information you provide us with or that we obtain will be handled only by Ivory House Creative, LLC. The personal information you provide will be used to ensure deliveries to you, the credit assessment, to provide offers and information on our eCommerce store to you. The information you provide is only available to Ivory House Creative, LLC and will not be shared with other third parties. You have the right to inspect the information held about you. You always have the right to request Ivory House Creative, LLC to delete or correct the information held about you. By accepting the Ivory House Creative, LLC conditions, you agree to the above.

Local Taxes

Please note that local charges (sales tax, customs duty) may occur, depending on your region and local customs duties. These charges are at the customers own expense.

Additional Information

Ivory House Creative, LLC reserves the right to amend any information, including but not limited to prices, technical specifications, terms of purchase and product offerings without prior notice. At the event of when a product is sold out, Ivory House Creative, LLC has the right to cancel the order and refund any amount paid in the best way. Ivory House Creative, LLC shall also notify the customer of equivalent replacement products if available.

All enquiries: kphillips@ivoryhousecreative.com

 

Return policy

You are entitled to an exchange or refund within 14 days of your purchase. Please note that the product must be returned unused, in original packaging including all tags. In case of refund neither the original shipping cost nor the return shipping cost will be repaid. Please ship to:

Ivory House Creative
ATTN: Returns
340 Coach Drive
Tipp City, Ohio 45371

Please note that any of our customized items are not eligible for return. 

 

Cancellation

A 100% cancellation fee is due once the project has been deemed canceled, regardless as to whether the project has been delivered to Client. For orders over $100.00 the Client agrees to pay Ivory House Creative, LLC no less than a flat fee of $100.00. For orders under $100.00 the Client agrees to pay no less than a flat fee of $50.00. 

 

 

ARTWORK + OWNERSHIP

Ivory House Creative, LLC retains ownership of all original artwork, whether preliminary or final. Ivory House Creative also reserves all rights to the artwork/production pieces and may use original and or duplicate for demonstration, publication or other purposes. 

If transfer of ownership of all rights is desired, Ivory House Creative reserves the right to increase the fee set forth herein. If Client wishes the ownership of the rights to a specific design or concept, these may be purchased at any time for a recalculation of the hourly rate on the time billed or for a fee for the entire project cost, as applicable. Client must protect all work that is the subject of this Agreement against duplication and/or alteration.

Digital Printing Release: If a digital item is purchased, duplication of the provided file (and the provided file only) is permitted.

 

Limitation of Liability

The Client agrees that it shall not hold Ivory House Creative, LLC or its agents or employees liable for any incidental or consequential damages that arise from Ivory House Creative, LLC’s failure to perform any aspect of the project in a timely manner, regardless of whether such failure was caused by the intentional or negligent acts or omissions of Ivory House Creative, LLC, or any of its agents or employees.  Furthermore, Ivory House Creative, LLC hereby disclaims all implied warranties, including the warranty of merchantability and fitness for a particular use.

 

Warranty of Originality

Ivory House Creative, LLC warrants and represents to Client that, to the best of its knowledge, the work performed is original and has not been previously published, or that consent to use the same has been obtained on an unlimited basis; that all work or portions thereof obtained through the undersigned from third parties is original or, if previously published, that consent to use has been obtained on an unlimited basis and that Ivory House Creative, LLC has full authority to make this Agreement. This warranty does not extend to any uses that Client may make of the product that may infringe on the rights of others. Client expressly agrees that it will hold Ivory House Creative, LLC harmless for all liability caused by Client’s use of the product to the extent such use infringes upon the rights of others.